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Digi Trax Services provides time and materials
repairs for Cognitive, SATO America and Zebra Technologies
printers.
Returning Printers
Each printer returned must be shipped in a separate
carton. The outside of each carton must be clearly marked or labeled "RETURNED
FOR REPAIRS". A sheet of paper should be included in the carton
with each printer with the following information:
1)
Contact name and
telephone number for services estimates
2) Return shipping address and the billing
address
3) A valid company purchase order number for
billing purposes
4) A reasonably
detailed description of the printer failure
5) Any special instructions
(including repair charge limitations, authorizations)
Useful links:
Printer Return Request Form,
Warranty RMA form,
& Digi-Trax Return
Policy
Service Estimate
Within five working days of receipt, we will evaluate
the repairs needed to bring the printer back into service and call the
customer with an estimate. We charge a minimum evaluation and estimate fee of
$125 for each Cognitive Solutions
or Zebra Desktop printer
returned and $200 for each SATO America or Zebra Technologies
Tabletop printer returned to cover the evaluation and estimate of repairs.
If during repair we discover additional work
that needs to be done in order to bring the printer back into service and
if those repairs represent an additional charge of more than ten percent
(10%) beyond the original estimate, we will call the customer to obtain
authorization for the additional service (unless previously authorized
by the customer).
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