Hardware Support

We're here to help minimize downtime

Support Videos

How to change ribbons, load and unload labels


Product Brochures

View our product data sheets and brochures

Cleaning and Disinfecting Guidelines for Zebra TC5X-HC Mobile Computers

Cleaning and Disinfecting Guidelines for Zebra Healthcare Printers

Cleaning and Disinfecting Guidelines for Zebra Healthcare Scanners


Printer, Scanner Support & Service

Service e-mail: service@digi-trax.com Fax: 847-465-9055

Maria Suarez, Technical Support Administrator 847-613-2132

If you have purchased a Cognitive, SATO America, or Zebra Technologies printer directly from Digi-Trax or through one of our distributors, we will service the printer for you.

No matter when your purchased the printer, we will provide you with FREE telephone technical support.

Contact Our Technicians:

Augie Centeno

Hardware Tech Support

Keith Belasco

Hardware Tech Support

Sherwin Nolledo

Technical Support Engineer




650 Heathrow Drive
Lincolnshire, IL 60069

Business Hours

M – F: 8:30 am – 5:00 pm CDT
S – S: Closed

To Digi-Trax Clientsupdated December 5, 2022

Over the past year, lead times for label raw material as well as hardware continue to lengthen and remain unsteady. Demand is also quite strong, and we are closely monitoring our suppliers. Whenever possible, we bring in additional inventory to meet clients’ needs. When planning to order labels, printers, mobile computers, scanners, etc, please do so with as much advanced notice as possible. Order early! Thank you for your understanding during this time.