Software Support

We're here to help you with your Digi-Trax® software

Software Release Notes

Includes HemaTrax® Product Code Table Updates

Support for:

HemaTrax®, HemaTrax®-CT & all other Digi-Trax software products:

Henry Cagadas

HemaTrax
Software Support Engineer
847-613-2114
847-465-9055 (fax)

Sherwin Nolledo

HemaTrax-CT
Software Support Engineer
847-613-2108
847-465-9055 (fax)

Installation support is limited to assistance necessary to install software on a system and the replacement of defective media. Installation support does not include modification of software.

On-site training may be purchased at the time of software purchase. For information, please contact your Digi-Trax Regional Sales Manager.

Lifecycle Software Support (LSS)

  • Included with HemaTrax is continuing software support, LSS and validation.
  • LSS is an annual subscription service.
  • Unlimited phone support Monday – Friday, 9 am – 5 pm CST. Just call 800-356-6126

Phone

800-356-6126

Location

650 Heathrow Drive
Lincolnshire, IL 60069

Business Hours

M - F: 8:30 am - 5:00 pm CST
S - S: Closed

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Terms and Conditions

For Digi-Trax Label Customers

With label demand remaining strong during this pandemic, lead times for raw materials have lengthened and become somewhat unsteady. While we are monitoring our suppliers closely and bringing in additional inventory, if you are a Digi-Trax® label customer, please consider this situation and place upcoming orders with as much advance notice as possible. Order early! Thank you for your understanding during this time.