Returning products to Digi-Trax

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Return Goods Policy:

ALL REQUESTS FOR RETURN OF PRODUCTS MUST BE AUTHORIZED BY SELLER’S CUSTOMER CARE DEPARTMENT PRIOR TO RETURNING GOODS AND NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA NUMBER HAVING BEEN ISSUED BY SELLER.

All returned Products must be in original packaging and in new, resalable condition, unless such Products are not in original packaging or resalable condition due to Seller fault and claimed within the fourteen (14) day period. The amount of credit on any given return is based upon the following:

 

  • Products shipped in error by Seller and nonconforming Products – FULL CREDIT if returned within thirty (30) days from RMA issue date;
  • Products shipped that do not meet Seller’s standard quality – FULL CREDIT if returned within thirty (30) days from RMA issue date in original packaging and received in resalable condition;
  • Standard Stock products are subject to a restocking charge up to 20%, plus any original freight costs as well as additional costs incurred in returning the Products if notified within thirty (30) days AND returned in new, resalable condition;
  • Products that are NOT returnable to vendor – NO CREDIT;
  • Products without an RMA number issued by Digi-Trax – NO CREDIT;
  • Products that are returned no longer in resalable condition either due to use of product or improper packaging for safe return shipment – NO CREDIT;
  • Special order Products, custom Products, or Products not available for general or unrestricted distribution – NOT RETURNABLE.
  • Software – NOT RETURNABLE.
  • Lifecycle Support Service Fees are billed in advance and are not refundable

Phone

800-356-6126

Location

650 Heathrow Drive
Lincolnshire, IL 60069

Business Hours

M - F: 8:30 am - 5:00 pm CST
S - S: Closed

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For Digi-Trax Label Customers

With label demand remaining strong during this pandemic, lead times for raw materials have lengthened and become somewhat unsteady. While we are monitoring our suppliers closely and bringing in additional inventory, if you are a Digi-Trax® label customer, please consider this situation and place upcoming orders with as much advance notice as possible. Order early! Thank you for your understanding during this time.