Home >> Support >> Return Policy v3.2  
  • Customer must contact Digi-Trax first to obtain an RMA (Return Material Authorization). No return will be accepted without an RMA number. Returns must be received within 30 days of RMA number issuance and any and all shipping charges are the responsibility of the customer.

  • Goods returned during the 30 day period are subject to a 15% restocking charge unless Digi-Trax receives a new purchase order for the same dollar value of alternative product. Credit or replacement will only be issued upon Digi-Trax acceptance and approval of the returned product.

  • Digi-Trax standard (stock) product may be returned for credit within 30 days of purchase if the product is returned sealed and undamaged in its original packaging. Digi-Trax reserves the right to determine return based upon inspection of product. Damaged or used products are not eligible.

  • Software is not returnable, and Lifecycle Support Services are not refundable.

  • Custom products are excluded from the return policy.

  • The above policy is limited to purchases of $3000 or less only. If a purchase exceeds $3,000, upon request, Digi-Trax will ship a partial order so that the customer may determine the suitability of the alternative product. Upon written confirmation that the product is acceptable, Digi-Trax will ship the balance of the order.

  • If any goods are found to have engineering defects or are determined to be defective in manufacturing workmanship, Digi-Trax shall authorize the replacement of equipment at no charge. The return shipment fees are the responsibility of the customer. Digi-Trax will ship replacement product at no charge.

  • Any product ordered but not found in shipment must be reported to Digi-Trax within 14 days of receipt of package. Digi-Trax is not responsible for replacing any lost, stolen or strayed articles after this time frame.

  • Digi-Trax will not replace or repair any product damaged during shipment without claim information from the shipping company.

2019 Digi-Trax
  650 Heathrow Drive Lincolnshire, Illinois 60069