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NON-RETURNABLE ITEMS
Software
is not returnable and Lifecycle Support Services are not refundable.
Custom products are excluded from return policy since suitability will
already have been determined.
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RETURNABLE ITEMS
No returns will be accepted without an RMA number
issued by the RMA department. Returns must be received within 30 days of
issuing of RMA number. Credit or replacement will only be issued upon
the acceptance and approval of the product returned.
Digi-Trax must be contacted
prior to return for issuance of a Return Material Authorization (RMA).
Returns will not be accepted without an RMA. Any and all shipping
charges are the responsibility of the returnee.
Goods returned during the 30
day period are subject to a 15% restocking charge. If like amount of
other Digi-Trax products are purchased, PO received with returned goods,
then no restocking fee will be charged.
Any Digi-Trax standard STOCK
product may be returned for credit within 30 days of purchase. To be
eligible, the product must be returned sealed, undamaged in its original
package. Digi-Trax reserves the right to determine the above by
inspection. Damaged or used products are not eligible.
Privately
labeled products are excluded from return policy since suitability will
already have been determined.
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RESTRICTIONS
The above policy is limited to purchases of
$3000.00 or less only. If a purchase exceeds $3000.00, Digi-Trax will
upon request ship a partial order so that the customer may determine the
suitability of the product. Upon written confirmation that the product
is acceptable, Digi-Trax will ship the balance of the order.
In the above cases, if any
goods are found to have engineering defects or are determined to be
defective in manufacturing workmanship, Digi-Trax shall authorize the
replacement of equipment only at no charge. The return shipment costs
are the responsibility of the returnee. Digi-Trax will ship replacement
product at no charge. Digi-Trax Corporation accepts responsibility only
for replacement of defective product or products.
All custom
labels are subject to ± 10% variance.
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DEFECTIVE ITEMS
In the above cases, if any goods are found to have
engineering defects or are determined to be defective in manufacturing
workmanship, Digi-Trax shall authorize the replacement of product
at no charge. The return shipment costs are the responsibility of
the returnee. Digi-Trax will ship replacement product at no
charge.
Digi-Trax Corporation accepts responsibility only for replacement of
defective product.
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DAMAGED OR MISSING ITEMS
Any product missing from
shipment must be reported within 14 days of receipt. Digi-Trax is not
responsible to replace any lost, stolen or strayed articles after the 14
days.
Digi-Trax will not replace or repair any product damaged during shipment
without claim information from the shipping company.
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