Novel Coronavirus

For immediate release— March 16, 2020

A message from Digi-Trax® regarding COVID-19

Like most companies, protecting the health and safety of our employees, customers and partners is our top priority. We are monitoring this emergency situation closely and will continue to assess our contingency plan.

Going forward, as some of our hardware manufacturers are in Asia, you may see a slight extension in lead times on some products. Rest assured, we shall keep you notified immediately of any such delays and we are in frequent communication with our hardware manufacturers.

We have communicated with our raw material label suppliers and feel confident that we have the materials, capacity and flexibility to meet your needs by continuing our standard business operations. We are not experiencing any label supplier component issues and our vendors have brought in additional material to cover us in the event of a disruption in supply. At this point, our supply chain is sound. We will keep you informed, should our position change.

If you use our HemaTrax® software, please be advised that the COVID-19 Convalescent Plasma product codes will be included in our next HemaTrax release. Until that release, you can add those product codes either through a database patch or manually depending upon the version of software you have. Please see the documents below.

Our hearts go out to all impacted by the COVID-19 outbreak.